Delivery and Return Policy

We aim to provide a seamless shopping experience for our valued customers. Please read our delivery and return policies carefully to understand your rights and responsibilities when shopping with us.

Delivery Policy

1. Processing Time

• Orders are typically processed within [Processing Time] business days (excluding weekends and holidays) after receiving your payment confirmation.
• Please allow additional time for processing during high-demand periods such as holidays or promotional events.
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2. Shipping Methods and Charges

• We offer several shipping options, including [Standard Shipping, Express Shipping, etc.]. Shipping charges will be calculated and displayed at checkout.
• Free shipping is available for orders over [Amount].
• Any additional import duties, taxes, or customs fees are the responsibility of the buyer.

3. Estimated Delivery Times

• Domestic Shipping: [X] to [Y] business days.
• International Shipping: [X] to [Y] business days, depending on your location.

Please note that delivery times may vary based on your location, courier performance, or external factors like customs processing.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. You can track your order using the tracking number provided.

5. Undeliverable or Lost Packages

If a package is returned to us due to incorrect delivery details provided by the customer, additional shipping charges may apply. In the event of a lost package, please contact our customer support team within [Number of Days] of the expected delivery date.

Return Policy

1. Eligibility for Returns

• Items may be returned within [Number of Days] days of receiving your order, provided the watch is unused, in original packaging, and with all tags intact.
• Customized or engraved watches are not eligible for return unless they are defective or damaged.

2. Return Process

• To initiate a return, please contact our customer support at [Customer Support Email or Phone Number].
• Once your return request is approved, we will provide instructions on how to ship the item back.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly delivered.

3. Refund Policy

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [Number of Days] to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

4. Exchanges

• If you wish to exchange your watch for a different model or size, please contact our support team. Exchanges are subject to stock availability, and any price differences must be settled before the exchange is processed.

5. Non-Returnable Items

• Items on clearance or final sale, gift cards, and customized products cannot be returned or exchanged.

6. Damaged or Defective Products

If your watch arrives damaged or defective, please contact our support team within [Number of Days] of delivery. We will arrange a replacement or offer a full refund after investigating the issue.